Where I put AI to work at Zobaze
Three places: answering customers, listening to them, and building what they need. In each one, AI does the heavy lifting and I make the calls.
01
Customer support · Automation
Support agent
Most chats were how-to questions. A Grok Bot now answers them 24/7 and hands the rest to people.
~40% chats resolved · first reply 10 → 3 min- My part
- Idea · module docs · hand-off rules
- Tools
- Grok Bot · Intercom · MCP
02
Customer insight · Automation
Support insights in Slack
AI reads every support chat, sorts it into issues, and adds what the user did in the app.
Weekly → daily customer summary- My part
- Set up the AI agents
- Tools
- Intercom · Amplitude · Slack
03
Product + design workflow
Design to code
Every feature starts from the live code, then a quick AI prototype, then Android XML on our design system.
Edge cases caught before design starts- My part
- Workflow · prototypes · design
- Tools
- Claude · Codex · Claude Design